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Pasadena Water & Power

  • Home Energy Reports Program Pasadena Water & Power Home Energy Report

    About the Program  

    View Your Energy Report  

    Sample Energy Reports 


    Pasadena Water and Power sends "Home Energy Reports" to about 40,000 residential electric customer households selected at random as part of a program aimed at reducing home energy use. 

    The quarterly reports provide insightful, easy-to-understand information on personal and comparative household energy use, giving customers the power of knowledge to make their homes more energy and cost efficient. (See sample reports below.)

    Along with progress charts and personalized tips, Home Energy Reports show customers how their energy use compares to their "neighbors," an anonymous group of about 100 similarly sized homes in their area. Research has shown that this kind of comparative data is interesting and meaningful to people. When coupled with energy-saving tips, it's an effective way to motivate customers to make smart changes in their home energy use.

    Aside from these reports, PWP also helps all of its residential customers save energy through tips and tools on the web and through energy efficiency rebate programs.   

    Log On to Your Energy Report

    All PWP residential electric customers also have access to a user-friendly energy report website where they can set savings goals, browse a comprehensive tips library, conduct a quick home energy audit, and more. 

    Most important, customers may update and add information about their home and appliances through the web portal, helping to further customize and improve the results in the customer’s Home Energy Report.

    View Your Home Energy Report

    We welcome and encourage your feedback — please contact us at energyreports@cityofpasadena.net or call (626) 744-6970 with comments or suggestions for improvements.  

     Sample Energy Reports

    View examples of Energy Reports that show data for an efficient customer, an average customer, and a customer who uses more than average:

    Efficient Customer (Great):

     Efficient Sample 
    click to view PDF report 

    Average Customer (Good):

    Average Customer 
    click to view PDF report 

    High Use Customer (More than average):

    High use Customer 
    click to view PDF report 

     Frequently Asked Questions

    What is in the report?

    Home Energy Reports help you understand your home's energy usage and make choices to use less energy. Each report provides:

    • Information on your home's energy use: For the first time, you'll be able to see your home's energy use in the context of the energy use of your neighbors' homes that are nearby and similar in size.
    • Progress tracking: You'll also see how your home's energy use changes over time and across seasons.
    • Ideas on Energy Efficiency: On each report, you can find ways to save energy, including information on the rebates and other special programs we offer.

    How do you determine the size of my home and why might the square footage be different from what I'd expect?

    The square footage of your home that we use in the Home Energy Report is based on data that is collected from your county assessor's office about your home. You can update this information and add more details on your household energy use by logging in to the web portal.

    How do you calculate the cost or savings in the report?

    The 12 month cost or savings is approximately how much more or less you will pay for energy if your energy use and patterns change to match your neighbors. The cost calculations are estimated using today's current energy rates, however, taxes and certain charges are excluded so the actual cost savings may be more.

    Can I go paperless?

    Yes, you can go paperless with just the delivery of email reports, or you can get both print and email reports. Visit the Home Energy Reports Web Portal and select the "Report Settings" tab under "My Account." You may also call us at (626) 744-6970.

    Why are you spending money to send these reports?

    The Home Energy Report program, developed by third-party provider OPOWER, has been successfully deployed at utilities nationwide and has consistently delivered between 1.5 and 3.5 percent in average energy savings across the participant pool. The reports offer a valuable overview of your energy use along with customized solutions to help you become more energy efficient. The energy you save will help us to meet Pasadena's energy savings goals, avoid building new power plants and avoid power shortages at times when you need energy the most.

    How did you choose the homes used in my household comparisons?

    To ensure your comparison is valid, we confidentially compare homes with energy needs like yours based on the homes' characteristics. Your Household Comparison collects data from approximately 100 occupied, nearby homes that are similar in size to yours and have electricity and/or natural gas service. The comparison is compiled anonymously and not shared with anyone else—only you will know how your use compares to similar homes.

    Why don’t I have any neighbors shown for comparison?

    In certain instances, such as customers with solar photovoltaic systems, the program is unable to find similar neighbors. You can still track your own energy usage and get relevant tips.

    What if there are good reasons that my household uses more energy than the similar homes?

    We try our best to provide you with a comparison that will help you make decisions about saving energy and money using comparable data from homes that are similar to yours. Our research shows that for almost all residents this average is a good indication of typical energy use. However, there are some factors that we don't report, such as the number of occupants in the home and special energy needs like hot tubs and swimming pools.

    How do efficient similar homes use so much less energy than me?

    Energy-efficient households may take a variety of steps to reduce their energy use, including turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide customized tips to help you make your home more efficient.

    Will the City share this information with others?

    No. PWP does not reveal individual customer information to third parties. PWP provides individual data to OPOWER in order to generate these reports, but OPOWER does not reveal individual data to third parties pursuant to their privacy policy.

    Will the City use this information to charge me more for utilities?

    No, the information is solely for your personal use.

    Will anyone else know about my usage?

    No, your personal information is only provided to you. For all other comparisons, average numbers are used, so that all individual customer's energy usage is private and confidential.

    I have more questions, where can I find answers?

    Visit our Home Energy Reports Web Portal for more FAQs regarding the program.



Water Usage Gauge