Contact Us
Emergency Notifications
Water and Power Emergencies: (626) 744-4673
Customer Service
Billing Questions
High Bill Investigation
Service Connections
Payment Assistance
Customer Service
(7:30 a.m. - 5:30 p.m., Mon. - Fri.)
(626) 744-4005
For existing PWP customers, credit card payments and bill inquiries can be made 24 hours a day, 7 days a week via the automated phone system, (626) 744-4005, or on our web at Online Access. Please be prepared to type in your PWP account number and PIN.
Commonly Requested Phone Numbers
Online Assistance
Non-Emergency Questions & Issues:
Most questions and issues can be resolved online through Pasadena's Citizen Service Center (a.k.a. 311). Submit your service request here.
Online Bill Pay & Account Access:
Pay your bill online, review your bill history and start or stop service - all 24/7. Access your account.
Addresses and Other Contact Info
Mailing Address
Municipal Services
100 N. Garfield Ave., Room N106
P.O. Box 7120
Pasadena, CA 91109-7220
Walk-Up Payment Center
Municipal Services Payment Center / City Hall
100 N. Garfield Ave., Room N106
Pasadena, CA 91109
Business Hours:
Monday-Friday 7:30am - 5:15pm
Additional Contact Information
Administrative Offices:
150 S. Los Robles, Suite 200
Pasadena, CA 91101
(626) 744-4409
Feedback and Email
Feedback & Comment Form
Email PWP
(Please include necessary contact information in your email such as name, address, account number, or phone number to help us expedite any request.)