Outage Emergencies: (626) 744-4673Medical / Life Threatening Emergencies: Call 911For non-emergencies, refer to PWP Contact Information or call (626) 744-4005Please note that the Emergency hotlines listed above will not provide information about estimated time of restoration. For power outage updates please follow us on Twitter @PWPnews or Facebook FB.com/PasadenaWaterandPower
Unscheduled outages are unanticipated power outages that could be caused by a variety of things including: Mylar balloons, squirrels, car accidents, etc. PWP’s priority during an unscheduled outage is to restore service as quickly as possible. How quickly your service is restored following an outage depends greatly on how far your home is from the problem that caused the outage and the nearest substation, in most cases service will be restored within a couple hours. If a power outage is anticipated to last more than 4 hours PWP will post updates on our official Facebook and Twitter accounts.
Scheduled outages are planned power outages by PWP to allow work on the electrical system to be completed safely. PWP will provide customers with at least 24-hour notice for planned outages. PWP personnel will notify you in person, if contact cannot be made, a door hanger is left with a written notice giving the date and time along with a contact number.
Pasadena Water and Power is a partner in the state’s electricity grid and has a contact with the California Independent System operator (CAISO). When critical power overloads occur as a result of low reserves, extreme weather, unit failures, etc, the CAISO would issue a statewide Stage III Emergency. During a Stage III Emergency involuntary rolling blackouts can occur for up to two hours in areas throughout Pasadena.
Customers who are on electrically operated life support systems or who rely heavily on electricity for work should consider acquiring a backup power supply system for use in the event of a service interruption. PWP tries to maintain a list of those on life support systems and shares this with the Police and Fire Departments. To inform us about a life support system in your home sign-up for our Medical Assistance Program.
During an Unscheduled Outage PWP’s priority is to restore service to substations and primary lines that serve the greatest number of customers. PWP will move down the lines restoring primary taps, and lastly service drops feeding individual homes. This method results in the most efficient use of our resources by restoring electricity to large areas in a short period of time before dealing with individual outages. If you have checked your breaker and find yourself without power, but your neighbor still has power, chances are you have a damaged transformer or service drop.
The drawing below shows the way that electricity is typically delivered to your home. How quickly your service is restored following an outage depends greatly on how far your home is from the problem that caused the outage and the nearest substation.
PWP’s priority during an unscheduled outage is to restore service as quickly as possible. If a power outage is anticipated to last more than 4 hours PWP will post updates on our official Facebook and Twitter accounts.