Emergency outages can happen at any time, and in most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks. Be sure you are prepared to be without electricity or tap water for an extended period of time. Below is some key information to help you be prepared both in your home and at your work. Depending on the severity of the situation, call our water (626) 744-4138 or power emergency lines (626) 744-4673 to report an outage. For emergencies needing immediate attention, dial 911. It is important to exercise caution and personal safety in an emergency. Remember that cordless phones do not operate in cases of a blackout; have charged cell phones and/or standard corded telephones handy. Be sure to have bottled water available.
The City of Pasadena is actively preparing to meet the challenges of El Niño, and City public safety officials urge all residents and businesses to do this same. To learn more about the City's resources available to help you and your family to prepare for El Nino CLICK HERE.
Outbound Calls- Registered customers can receive an automated call from PWP to inform them that their power is out and when they can expect to have it restored. Customers can register by calling (626) 744-4005.
Customer Service Center App- customers can use their handheld smart device or computer to notify and send pictures to PWP about electric-related problems, such as, a downed power line, a Mylar balloon in overhead wire, or others issue to generate a response at www.CityofPasadena.net/CSC
Outage Map- PWP is excited to announce the launch of its new power outage map. As your community-owned utility, Pasadena prides itself on its award-winning reliability. In fact, Pasadena usually experiences fewer outages and shorter durations than many other cities. An online map is accessible from a smart phone device and allows you to visually see where an outage is occurring and provides the estimated time of restoration, if available.
CLICK HERE to check out the outage map or to register your phone number contact Customer Service at (626) 744-4005. PWP recommends you register a cell phone number and not the landline that you may have used to establish a utility account.
CLICK HERE to check out the outage map or to register your phone number contact Customer Service at (626) 744.4005.
Note: If you have or are considering using a portable generator have a licensed electrician do any wiring needed to connect the generator to electric circuits. Read and understand the manufacturer’s instructions before your generator is connected to your electrical circuits. Do not connect the output of your generator directly to your house wiring or service panel. This can create electrical backfeed to the PWP distribution system and put field service crews in jeopardy of receiving severe or fatal electric shocks. If you have an electric generator that is, or can be, connected to your electrical wiring, immediately notify PWP of its location.
Many of us think of our homes and families when we prepare for disasters, but they can strike during work hours too. Is your company prepared? Businesses may need to be self-sufficient for the first 72 hours or more after a major disaster, when police, fire and PWP crews are responding to the most critical needs.
Preparing your workplace is much the same as preparing at home. Teach your employees how to duck and cover and what to do for electrical and drinking water safety. Set up an evacuation plan and rehearse! Stock up on emergency kits, including drinking water, flashlights, whistles, blankets, energy bars, first aid supplies, battery powered radios, hand-crank or car chargers for cell phones, cutting tools and a generator (read about generator safety). Keep a change of clothes, shoes and personal items, in case roads are impassable. Learn how to prepare safe drinking water when a "Boil Water Notice" is issued.
According to the U.S. Small Business Administration, ninety percent of companies that don’t recover within five days of a disaster will never recover. Small to medium businesses are particularly vulnerable.
While PWP crews labor around the clock to restore services, you may have to wait days or even weeks after a major disaster. Businesses that can adapt to conditions without water and power will suffer far less. PWP recommends that companies of all sizes prepare a business continuity plan. A nimble, practical plan with manual workarounds, alternative supply chains, emergency communications tactics and “plan b” service offerings can help you keep your doors open. That’s good for your bottom line, not to mention for the community which depends on you, especially in the aftermath of a disaster.
Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire
Pasadena Emergency Response Training (PERT) for families/neighbors of 20 or more
Sand Bags - For properties in hillside areas with the potential for mudslides, free sandbags and sand may be available at Fire Station 37, 3430 E. Foothill Blvd; and Fire Station 38, 1150 Linda Vista Ave. Call (626) 744-4675 to ask about availability.
Business Continuity Plan Templates from Federal Emergency Management Administration (FEMA)
Business Continuity Online Workshops from U.S. Small Business Administration
Readiness Assessment Tools from American Red Cross
Pasadena Emergency Response Training (PERT) for work groups of 20 or more