Prepare at Home
Prepare at Work
Prepare at Home
Prepare at Work
Pasadena’s water and power supplies are safeguarded on a daily basis to make sure our physical structures and assets are completely secure and operational. If the community is impacted by an emergency, PWP is committed to do whatever it can to continue providing high-quality water and power to our customers. You can feel secure in knowing that your safety is always our number one priority. With regard to water, all reservoirs are enclosed. All wells, booster stations and reservoir operations are secured and monitored continuously using computerized telecommunications. As part of our normal operating procedures, Field Staff regularly monitors the facilities for potential tampering and maintenance needs while our in-house water quality lab analyzes Pasadena’s water daily for a multitude of contaminants. A vulnerability assessment presently being conducted will be used to identify additional security issues. All water and power facilities utilize a new multiple lock system and the perimeters are securely gated. Access to any of these facilities is strictly limited to authorized personnel only. There is also added security by local law enforcement and helicopter surveillance when necessary. PWP also works in coordination with a network of critical agencies, such as; the Pasadena Police, Fire, and Public Health Departments, the California Independent System Operator Security Coordinator, the State of California Department of Health Services and the Metropolitan Water District of Southern California to prevent, detect and respond to emergencies. PWP staff regularly monitors both state and federal information sources in order to be current on all applicable industry “best practices” for all facilities considered critical. If you see unfamiliar or suspicious activity adjacent to our water or power facilities, please report it right away. Depending on the severity of the situation, call our water or power emergency lines or call the Pasadena Police Department (744-4240). For emergencies needing immediate attention, dial 911. It is important to exercise caution and personal safety in an emergency. Keep emergency contact numbers in the same place. Remember that cordless phones do not operate in cases of a blackout; have charged cell phones and/or standard corded telephones handy. Be sure to have bottled water available. If you have or are considering using a portable generator have a licensed electrician do any wiring needed to connect the generator to electric circuits. Read and understand the manufacturer’s instructions before your generator is connected to your electrical circuits. Do not connect the output of your generator directly to your house wiring or service panel. This can create electrical backfeed to the PWP distribution system and put field service crews in jeopardy of receiving severe or fatal electric shocks. If you have an electric generator that is, or can be, connected to your electrical wiring, immediately notify PWP of its location.
PWP is excited to announce the launch of its new power outage map. As your community-owned utility, Pasadena prides itself on its award-winning reliability. In fact, Pasadena usually experiences fewer outages and shorter durations than many other cities. However, should power go out in your area, our new outage map can provide you with additional information. Also, if we have your phone number registered with your utility bill account, you can call our outage line at 626.744.4673 and request a "call back" to be notified when power has been restored.
CLICK HERE to check out the outage map or to register your phone number contact Customer Service at (626) 744.4005.
Emergency outages can happen at any time, and in most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks. Be sure to calculate an extended period of time without electricity or tap water when your you prepare or refresh your emergency plans and kits.
Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire
Pasadena Emergency Response Training (PERT) for families/neighbors of 20 or more
Sand Bags - For properties in hillside areas with the potential for mudslides, free sandbags and sand may be available at Fire Station 37, 3430 E. Foothill Blvd; and Fire Station 38, 1150 Linda Vista Ave. Call (626) 744-4675 to ask about availability.
Many of us think of our homes and families when we prepare for disasters, but they can strike during work hours too. Is your company prepared? Businesses may need to be self-sufficient for the first 72 hours or more after a major disaster, when police, fire and PWP crews are responding to the most critical needs.
Preparing your workplace is much the same as preparing at home. Teach your employees how to duck and cover and what to do for electrical and drinking water safety. Set up an evacuation plan and rehearse! Stock up on emergency kits, including drinking water, flashlights, whistles, blankets, energy bars, first aid supplies, battery powered radios, hand-crank or car chargers for cell phones, cutting tools and a generator (read about generator safety). Keep a change of clothes, shoes and personal items, in case roads are impassable. Learn how to prepare safe drinking water when a "Boil Water Notice" is issued.
According to the U.S. Small Business Administration, ninety percent of companies that don’t recover within five days of a disaster will never recover. Small to medium businesses are particularly vulnerable.
While PWP crews labor around the clock to restore services, you may have to wait days or even weeks after a major disaster. Businesses that can adapt to conditions without water and power will suffer far less. PWP recommends that companies of all sizes prepare a business continuity plan. A nimble, practical plan with manual workarounds, alternative supply chains, emergency communications tactics and “plan b” service offerings can help you keep your doors open. That’s good for your bottom line, not to mention for the community which depends on you, especially in the aftermath of a disaster.
Business Continuity Plan Templates from Federal Emergency Management Administration (FEMA)
Business Continuity Online Workshops from U.S. Small Business Administration
Readiness Assessment Tools from American Red Cross
Pasadena Emergency Response Training (PERT) for work groups of 20 or more