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Pasadena Water & Power

  • Emergency Preparation 

    Emergency Prep Page 

    Emergency outages can happen at any time, and in most cases PWP restores service within 24 hours. But after a major disaster, some customers may not have water or power service for days or even weeks.

    Be sure you are prepared to be without electricity or tap water for an extended period of time. Below is some key information to help you be prepared both in your home and at your work.

    Depending on the severity of the situation, call our water (626) 744-4138 or power emergency lines (626) 744-4673 to report an outage. For emergencies needing immediate attention, dial 911. It is important to exercise caution and personal safety in an emergency.

    Remember that cordless phones do not operate in cases of a blackout; have charged cell phones and/or standard corded telephones handy. Be sure to have bottled water available.

    Información en Español

    Are You Prepared for El Nino?

     The City of Pasadena is actively preparing to meet the challenges of El Niño, and City public safety officials urge all residents and businesses to do this same. To learn more about the City's resources available to help you and your family to prepare for El Nino CLICK HERE.

    Customer Tools

    Outage Management System- Registered customers can receive an automated call from PWP to inform them that their power is out and when they can expect to have it restored. Customers can register by visiting www.PWPWeb.com/OMS or calling (626) 744-4005.

    Customer Service Center App- Customers can use their handheld smart device or computer to notify and send pictures to PWP about electric-related problems, such as, a downed power line, a Mylar balloon in overhead wire, or other issues.

    Medical Assistance Program - Do you rely on a plug-in medical device? If so, it is important that PWP is aware so that we can coordinate with public safety for emergency-related response efforts.

    Outage Map- PWP is excited to announce the launch of its new power outage map. As your community-owned utility, Pasadena prides itself on its award-winning reliability. In fact, Pasadena usually experiences fewer outages and shorter durations than many other cities. An online map is accessible from a smart phone device and allows you to visually see where an outage is occurring and provides the estimated time of restoration, if available.  

    outage map 

     CLICK HERE to check out the outage map or to register your phone number contact Customer Service at (626) 744-4005. 


    Emergency Prep backpack 

    Prepare for Emergency Outages: 

    • Stock emergency kits with enough food, water, weather protection and hygiene/medical supplies for at least 72 hours. Store 1 gallon of water per person per day, and don’t forget to store food and water for pets!
    • Always keep on hand fresh batteries, flashlights, ice chests, battery powered radios and manual hand cranks or car chargers for mobile communication devices, all of which are useful during extended power outages.
    • Review your emergency communications and shelter plans with family, friends, coworkers and neighbors, and record their contact information on paper and in your cell phone.

    Water Tips: 

    • Your hot water heater can be a source of water. Turn off the power that heats the tank and let it cool. When you want water, place a container underneath and open the drain valve on the bottom of the tank.
    • Do not drink water from the tap if a “Boil Water Notice” is issued. Follow PWP and Public Health instructions.
    • A normally active person needs to drink at least two quarts of water each day. Children, nursing mothers, and others may need more.
    • Very hot temperatures can double the amount of water needed.
    • Store at least one gallon per person per day, for drinking and cooking.
    • Store water in thoroughly washed plastic, glass, or enamel-lined metal containers.
    • Recycle self-stored water every six months. Recycle commercially bottled water every 12 months.

    Electric Tips:

    • Electricity Shut off: Remember- Do not operate any electrical switches if a gas leak is suspected. To shut off the electricity to your home, turn off individual breakers first, then the main switch
    • Water shut off: The water shut off valve is found where the water supply enters the house. Check with your water company to determine if a special tool is needed to turn the valve.
    • Stay clear of downed lines and anything touching them. Always assume that a power line is live and hazardous.
    • NEVER attempt to remove trees that touch power lines. PWP power crews and licensed arborists have expert training in safely removing trees.
    • If you are in a car that a downed power lines is touching, DO NOT get out of the car. Wait for an emergency responder.
    • If you use a generator, run it outdoors and connect it directly to appliances using a heavy-duty extension cord. NEVER connect a generator directly to house wiring, which is extremely dangerous to power crews and could also cause a fire. More info here. 

     Note: If you have or are considering using a portable generator have a licensed electrician do any wiring needed to connect the generator to electric circuits. Read and understand the manufacturer’s instructions before your generator is connected to your electrical circuits. Do not connect the output of your generator directly to your house wiring or service panel. This can create electrical backfeed to the PWP distribution system and put field service crews in jeopardy of receiving severe or fatal electric shocks. If you have an electric generator that is, or can be, connected to your electrical wiring, immediately notify PWP of its location. 


    Many of us think of our homes and families when we prepare for disasters, but they can strike during work hours too. Is your company prepared? Businesses may need to be self-sufficient for the first 72 hours or more after a major disaster, when police, fire and PWP crews are responding to the most critical needs.

    Prepare for Life/Safety:

    Preparing your workplace is much the same as preparing at home. Teach your employees how to duck and cover and what to do for electrical and drinking water safety. Set up an evacuation plan and rehearse! Stock up on emergency kits, including drinking water, flashlights, whistles, blankets, energy bars, first aid supplies, battery powered radios, hand-crank or car chargers for cell phones, cutting tools and a generator (read about generator safety). Keep a change of clothes, shoes and personal items, in case roads are impassable. Learn how to prepare safe drinking water when a "Boil Water Notice" is issued.

    Prepare for Business Continuity:

    According to the U.S. Small Business Administration, ninety percent of companies that don’t recover within five days of a disaster will never recover. Small to medium businesses are particularly vulnerable.

    While PWP crews labor around the clock to restore services, you may have to wait days or even weeks after a major disaster. Businesses that can adapt to conditions without water and power will suffer far less.  PWP recommends that companies of all sizes prepare a business continuity plan. A nimble, practical plan with manual workarounds, alternative supply chains, emergency communications tactics and “plan b” service offerings can help you keep your doors open. That’s good for your bottom line, not to mention for the community which depends on you, especially in the aftermath of a disaster.


     Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire 

    Pasadena Emergency Response Training (PERT) for families/neighbors of 20 or more 

    Sand Bags  - For properties with the potential for mudslides, free sandbags and sand may be available at Fire Station 37, 3430 E. Foothill Blvd; and Fire Station 38, 1150 Linda Vista Ave. Call (626) 744-4675 to ask about availability. 

    Business Continuity Plan Templates from Federal Emergency Management Administration (FEMA)  

    Business Continuity Online Workshops from U.S. Small Business Administration 

    Readiness Assessment Tools from American Red Cross 

    Complete Disaster Preparedness/Safety Guidelines from Pasadena Fire 

    Pasadena Emergency Response Training (PERT) for work groups of 20 or more 

    PWP Emergency Prep Flyer 

Water Usage Gauge