Q: Can I still search using an ISBN? A: Yes! Just type the ISBN right in the search box (no spaces).
Q: Can I still form a more targeted search query before I submit a search? A: Yes! Click on "Advanced Search" to form a search on Title or Author and preselect by format, location, collection or language. You can also perform a search and click to target the results by those and many other facets.
Q: How does the "Articles" tab work? A: Once you've created and submitted your search, you can click on the "Articles" tab to view all results from online resources. You can further refine by using the "Databases" menu to see results from specific collections, and to limit to full text results or peer-reviewed journals, etc.
Q: I had saved items to “My List” in my account. How do I access them in the new system?
A: Unfortunately, the lists features could not be migrated to the new system. You can create and save lists in Encore:
items to your "Cart," then saving to a "List" which you can name and update, similar to the prior system.
Q: When I log into my account, I see a "Reading History" option. How does this work?
A: You can choose, by clicking an "Opt in" button, to save the history of items you have checked out. If you opt in to the Reading History feature, it will save everything you have checked out in Encore. If you opt in, your Reading History will be stored in your account. Staff will not be able to access this, and if you choose to discontinue the feature, the saved history will be deleted permanently.
Q: Why can I log in to my account in Encore, but it does not allow me to place holds or do anything else? A: When we migrated all systems information over, we had a few errors here and there. Your library card expiration date may need to be updated by staff. Call us at 626-744-4066, option 7 or ask staff at the desk, and we'll assist you.
Q: I just logged in to my account, but all I see is the Search. Where's my account information? A: Once you log in with your barcode and PIN, just click on your name at the upper right to view your account.
Q: How do I see the account alerts? A: Just hover with your mouse on the circled "i" next to your name, and you'll see upcoming due dates and overdue alerts for your account.