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Department of Public Works

  • Bulky Item Procedures

    Bulky item pick-up services are offered only to City of Pasadena Refuse customers. A customer may schedule two free bulky item pickups per year by calling 626-744-4087. 

    • Residents are advised to schedule the pick up at least a week in advance prior to their regular trash pickup day. Residents should not place any items on the parkway prior to scheduling a pickup.
    • Bulky items are picked up from the parkway in the front of the house. This is the area between the sidewalk and the street. It is the resident’s responsibility to place the items on the parkway. City staff cannot go onto private property to move bulky items to the parkway.
    • Bulky items should be placed out on the parkway no more than 24 hours prior to the scheduled pickup day, otherwise a citation may be issued by Code Enforcement.
    • Bulky items are picked up between 7:00 a.m. and 4:00 p.m., Monday through Friday.
    • All items should be placed out on the parkway by 7:00 a.m.
    • Bulky items are not scheduled on holidays even if the trash pickup is on regular schedule.
    • Residents can put out as much items that would fill a 3 cubic yard bin, which measures 4 feet wide, 5 feet long and 4 feet high.
    • When scheduling a bulky item pick up, residents are required to provide the list of the items to be placed out on the parkway. This allows staff to schedule the equipment and manpower needed to complete the pickup.
    • Items should be no bigger or heavier than what two (2) people can safely move.
    • The items that we do not pick up include: 
      • E-waste such as TV, DVD player, cellphone, gaming console, computers and monitors.
      • Construction and roofing material such as concrete, cement, bricks, roof shingles, tiles, dry wall. 
      •  Household hazardous materials such as paint, batteries, fertilizer, oil, cleaning supplies.
      • Materials from landscaping projects such as dirt, sand, gravel, large tree branches and stumps, bushes, and railroad ties. 
      •  Automobile parts except for the collection of up to 4 tires without the rim. 
    • Items should be placed properly on the parkway.
      • Refrigerators should have the door removed or taped shut.
      • Pieces of wood, pipe or branches must be no longer than 3 feet. They are to be tied into easy to handle bundles. 
      • Glass and mirrors should be visible to the crew for proper handling.
    • If more items are placed on the parkway than what is listed on the service order, the resident may be charged from $49.39 to $103.72.
    • If residents already had their two pickups for the calendar year and they need additional pickup(s), the cost will be between $49.39 to $103.72, depending on the quantity and size of the items placed out on the parkway. The field supervisor will conduct a site visit in order to determine the cost of the pick-up.
    • Residents whose trash collection is provided by a private hauler, such as those residing in an apartment building will need to contact their hauler to schedule the bulky pickup. 
  • Report Issues to the City OnLine

    You may report needed repairs and other issues online through the Pasadena Citizen Service Center.   Get information about or submit a service request for:

    CSC Button 
    • Animal Control Issues
    • Code Compliance
    • Garbage & Graffiti
    • Park & Tree Maintenance
     
    • Public Transportation Issues
    • Street & Sidewalk Issues
    • Food Safety & Parking
    • General Comments  & more ...
     

    To use the service, go to the Citizen Service Center and click on "Submit a Request."   Once you have submitted the request you will be contacted by the appropriate department. 

    Looking for general information?  Search our list of FAQs.