order to provide better customer service and accessibility to police services,
the following FAQs, answers, web links and other information is provided. If you cannot find the information you need
below, please contact us at (626) 744-4501.
What are the business hours of the Police Department?
Pasadena Police Department operates 24 hours a day. The Records Section, the
Front Lobby and the Property Management are available to the public on a
walk-in basis at our headquarters, 207 N. Garfield Avenue.
Records Section is open from 7 a.m. to 9 p.m., Monday through Friday, and on
weekends from 10 a.m. to 6 p.m.
Property Management Section’s public window hours for the return of property
are 12 p.m. to 5 p.m., Tuesday through Thursday only.
Front Lobby is staffed by our volunteers, and is generally open from 10 a.m. to
2:00 p.m., Monday through Friday. The
public counters are closed for all major holidays.
of our Contact Information is available online at www.cityofpasadena.net/Police/Contact_Us/
When should I use 911?
911 for any life-threatening or emergency situations when immediate police or
fire response is necessary to save lives, protect property or apprehend
suspects. Calls for medical emergencies,
fires, crimes in progress, imminent crimes and serious auto accidents should
also be made to 911.
incidents, minor complaints or situations that require a police response, but
are not life-threatening, should be made to the Department’s Communications
Center at (626) 744-4241.
Should I call police about suspicious activity?
Yes. If you see something suspicious, say
something and call us. Our experienced
phone operators will help determine if a police response is needed. Please be prepared to provide us with as much
detailed information as possible about the suspicious activity.
may also report activity through the following link: http://www.cityofpasadena.net/Police/Report_A_Crime_Online/
When I call the Police, what information should I have ready
to give them?
call takers are trained to know that when citizen call us, many of these calls
are made during times of emergencies, traumatic situations or other highly
emotion events. In order for us to help
you as quickly as possible, it is important for you, the caller, to remain calm,
speak slowly and clearly, and be prepared to provide us with as much detail as
possible. Examples of what we will want
to know are:
•Why you are calling and what do you want to report?
•Are you reporting something that already happened &
when it occurred, or is it an incident
happening right now?
•Your name and phone number (although anonymous calls are
•Your location and the specific location of the incident you
are calling about.
•Injuries, number of injuries and type(s) of injuries
•Are any weapons involved?
•How many people are involved?
•Detailed descriptions of people involved, including gender,
race, hair color, eye color, height, weight, scars/tattoos, especially
•Describe any vehicles involved, including license plate, color,
make, model, year
•Direction of travel for anyone leaving the scene on foot or
in a vehicle?
•Any animals involved?
If I call for a police response, how soon can I expect them
times vary depending on the priority of the call, with life-threatening
situations being the highest priority and property crimes with no immediate
public safety issues being lower in priority.
The average response time for high-priority crimes is approximately 5
How are calls for police service prioritized?
Caller indicates a situation is in-progress, where personal safety is at risk,
including armed crimes, assaults, major injury auto crash, missing child or
missing person with health or mental issues.
Calls indicating property at immediate risk, and/or the chance of apprehending
a suspect is high, also missing person calls.
Calls involving all other active incidents.
Calls about a previous incident requiring an officer for a report.
Calls that a civilian employee may handle.
Where do I find Crime statistics for the City of Pasadena?
information is available at the following link: http://www.cityofpasadena.net/Police/Crime_Statistics/
How many Police Officers does the City of Pasadena employ?
Pasadena Police Department employs approximately 240 sworn peace officers and
168 civilian employees.
How can I commend a Pasadena Police Department employee?
are several ways, including:
the Chief of Police a letter to 207 N. Garfield Ave., Pasadena, CA 91101.
to the Department’s Records Section during the stated business hours to fill
out a “Positive Contact” form or to speak with the employee’s supervisor.
an email the Chief of Police, or one of the Command Staff, listed on the
following website page www.cityofpasadena.net/Police/Command_Staff/
us at (626) 744-4241.
Can a Police Department speaker be requested for a local
group meeting or event?
Yes. Call Community Services Section at (626)
Can a Civic or Youth group tour the Pasadena Police station?
Yes. Call Community Services Section at (626)
Can the Pasadena Police Department do a vacation check on
Yes. Call us at (626) 744-4241. The extra service request will be conducted
based on the availability of officers and calls for service.
What is the difference between a Police Officer, Highway
Patrol Officer and a Sheriff's Deputy?
Officers, California Highway Patrol Officers (CHP) and Sheriff's Deputies are
all California Peace Officers and have statewide police powers. Police Officers work for their respective
City. Sheriff’s Deputies usually work
for the County and the CHP works for the State of California. Police Officers
usually oversee law enforcement duties within their city limits; the CHP
oversees state highways, freeways and county roads outside city boundaries and
Sheriff’s deputies provide law enforcement for the unincorporated areas of a
county and for cities that contract for their services. During emergencies, activation of mutual aid
requests, and for crimes in progress observed by an outside jurisdiction, any
“peace officer” regardless of customary jurisdiction, has the ability to
exercise law enforcement powers.
What is racial profiling?
profiling is defined as the use of specific characteristics or behavior
patterns to determine whether a person may be engaged in illegal activity. Peace officers are prohibited from detaining
persons based solely on their race. All
officers in the Pasadena Police Department receive on-going training that
encompasses laws related to racial profiling and the detrimental effects of
race-based profiling on individuals, the community and the potential for
How do I retrieve items stored in the Department’s property
Police Department’s Property Management Section’s public window hours for the
return of property are 12 p.m. to 5 p.m., Tuesday through Thursday only. Money
is released by appointment ONLY during the public window hours. Please call
(626) 744-4618 to make an appointment for the return of money.
more information about the Property Management Section, please visit http://www.cityofpasadena.net/police/property_management/