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Pasadena In Focus
May - June 2012

Report a Problem? We Have an App for That!

androidHave you visited Pasadena's on-line Citizen Service Center yet? Nearly 1,500 of your neighbors have.

Now marking its first birthday, the Citizen Service Center at www.cityofpasadena.net/csc is your 24/7 connection to city services and information. Any time, day or night, you can request a service, report a problem, or even compliment a helpful staff member from the comfort of home or office. Service requests are organized by topics, such as Parks & Trees, Trash & Recycling, Streets & Sidewalks and Employee Feedback, and they’re routed directly to the right department for rapid response.

Over the past year, the center has answered 2,000 questions and fielded nearly 1,500 requests, and an impressive 95 percent have been taken care of within the promised time.

Now the process is even easier, thanks to a clever new Citizen Service Center app for your smartphone. Take a picture, send it in, and the app provides automatic mapping and a confirmation e-mail letting you know a resolution is in the works. You can even track the progress of your request and provide feedback. To download your smartphone app, scan this QR code, or go to www.cityofpasadena.net/csc.

A great tool for better customer service, the Citizen Service Center, along with the new app, helps city leaders stay in touch with the needs, priorities and opinions of residents and business owners citywide.