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Pasadena Water & Power

Customer Alert (Current) April 2014

Customer Alert: Solar Electric Contractor Scam

April 3, 2014. Pasadena Water and Power (PWP) is warning customers of scammers posing as a PWP employee, and using a PWP phone number as the caller ID.  These scammers are asking for payment, and threatening to disconnect the customer's power if payment isn't received.  The scammer's caller ID is appearing as a legitimate PWP phone number.

Caller ID "spoofing" is a technique used by criminals to falsify the telephone number and/or name that appears on the person's Caller ID, so it appears as if the calls are coming from another source, such as PWP.

PWP credit related calls will begin with the PWP employee identifying themselves, and always include account holder verification.

Please call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity.

Questions? Our Customer Service personnel is available during normal working hours at (626) 744-4005 to help answer any questions you may have.