Customer Alert: BILL PAYMENT REQUEST SCAM
July 30, 2013. Pasadena Water and Power (PWP) is warning customers of a scammer posing as a PWP employee. The caller has phoned several customers stating they are required to pay their water or power bill to avoid disconnection. Many of the calls have been in Spanish and have requested that payments be made at CVS, Walgreens, or by gift card purchases.
PWP will NEVER call customers to request personal information or credit card/payment information. PWP only accepts delinquent payments in person at the City Hall Municipal Services counter, online via customer login, or by phone at (626) 744-4764. Beware of scammers who demand payment by any other means than these.
Please call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity.
Questions? Our Customer Service personnel is available during normal working hours at (626) 744-4005 to help answer any questions you may have.