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Pasadena Water & Power

Customer Alert (2013-02-07)

Customer Alert: ENERGY EFFICIENCY SCAM

Feb. 7, 2013. Pasadena Water and Power (PWP) is warning customers of a scammer posing as a PWP employee or contractor. Under the guise of promoting PWP’s energy efficiency programs, the caller has phoned several customers stating they are required to complete energy-efficiency audits or retrofit projects. PWP does NOT require participation in its energy efficiency programs, and will not send out an energy auditor without customers’ consent. Telephone or on-line surveys done by PWP will never include solicitation to participate in programs, promotion of specific vendors or products or a request for credit card or payment information. If you have any concerns about a caller or technician at your property:

  • You may request their name, ID, employer name, and a call back number
  • To verify the legitimacy of the caller/technician, call PWP at (626) 744-4409
  • Call the Pasadena Police Department at (626) 744-4241 to report suspicious or fraudulent activity
  • For more tips, visit www.PWPweb.com/FraudProtection 

Questions?  Our Customer Service personnel is available during normal working hours at (626) 744-4005 to help answer any questions you may have