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Office of the City Manager

  • Art of Small Business Survival

    The Art of Small Business Survival is a FREE monthly business seminar series available to business owners, managers, entrepreneurs, and staff members. Our seminars cover a wide-variety of topics with hand-selected industry professionals aimed at providing local businesses with the knowledge and skills needed to succeed in an increasingly competitive and changing marketplace.

    The seminar series is presented in partnership with the City of Pasadena, Foothill Workforce Investment Board, and the Pasadena Chamber of Commerce. Seminars take place on the 2nd Tuesday of the month from 8:00 – 10:00 am at the Ability First facilities at 201 South Kinneloa.


    Customer Service is not a Department - it’s an Attitude
    Tuesday, April 8th

    8:00 -10:00 am
    201 South Kinneloa, Pasadena
    Good customer service is critical for your small business. Many customers complain, but many others just don’t come back, and then they spread their message to others. Social networking and the internet take customer concerns and complaints to an enormous audience.

    Providing good customer service requires a unique combination of skills. Defining what good customer service is, implementing good customer service, and how to improve customer service are just a few of the ideas that will be covered in this session and assist you in developing a successful business.

    You can register at the following link:
    Pasadena Seminar-April 2014

     

    Please contact Ruth Martinez-Baenen should you have any questions regarding the seminars. She can be reached at rmartinez@cityofpasadena.net or (626) 744-7351