Major Accomplishments

The Department of Information Technology (DoIT) continued to provide quality services to its customers during FY2012.

DoIT has successfully implemented the following customer projects in fiscal year 2012:

• Upgraded the Citizen Service Center software to accept customer service requests through mobile devices;
• Installed a digital radio system to improve public safety, inter-department communications, interoperability with other cities and meet future Federal requirements;
• Improved Fire dispatch response time by as much as 45 seconds by coordinating the replacement and installation of a new Fire Station Alerting system in cooperation with Verdugo Dispatch;
• Met a four week grant deadline by successfully spearheading the coordination of multiple vendors for the use of a State Homeland Security Grant to update 2,718 radios in 12 Verdugo Fire Departments to meet the FCC narrow banding requirements;
• Improved Public Works customer service by implementing a new Voice/Radio Recording System that can be used across the enterprise;
• Improved Citizen service by implementing ‘announcements on-hold’ to provide callers with current City information;
• Upgraded the WiFi system in all libraries providing improved Citizen service at the libraries as well as establishing a platform for an expansion of WiFi service capabilities to other areas of the City;
• Improved the main Emergency Operating Center and Department Operating Centers technology with new data, telecommunications, and multi-media equipment;
• Improved Public Health and Transportation department customer service and process flows via redesign and recording of new Caller Menus;
• Implemented online access to Yard Sale Permits; and
• Implemented an online request system for Public Records Requests.  

In addition to the accomplishments above, the Department also completed the following internal projects in FY 2012:

• Implemented a citywide Desktop Replacement Program to replace aging desktops with virtual and physical equipment;
• Upgraded server and network  infrastructure to support the new Windows 7 operating system;
• Upgraded Citywide productivity applications to Microsoft Office 2010;
• Upgraded Citywide email infrastructure to support the new Outlook 2010 client, iPhones, and Android mobile devices;
• Implemented a new service desk application to manage technology related service calls and repairs;
• Completed lifecycle replacements for servers and network equipment including Core Switches and the Storage Area Network (SAN);
• Replaced 1.0 miles of the City’s fiber optic network that had been damaged, improving its security and reliability;
• Installed fiber to improve connectivity to the Rose Bowl and Villa Parke Community Center;
• Conducted a feasibility study to connect Glendale, Burbank and Pasadena by City owned fiber optics to share services and greater network redundancy; and
• Coordinated technology infrastructure installation and moves for Public Health, Fire, Police, and Northwest Programs Office.