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Department of Information Technology

  • Future Outlook

    Technology is a critical tool for change and key to the provision of improved and cost-effective services to the community. With insight into the requirements of the City and expertise in communications and information technologies, DoIT provides centralized, efficient, and effective support of the City’s technology resources.   In FY 2015, DoIT has the following major projects planned:

    • Replace the Voice Messaging System, a part of the PBX telephone system;
    • Continue the centralization of departmental IT functions with central IT operations to improve service delivery and to reduce support costs;
    • Continue to develop new online services for constituents to conduct business with the City 24/7;
    • In concert with the selected vendor, complete phase one of the replacement of the Financial and Human Resources systems with an integrated Enterprise Resource Planning System (ERP);
    • Continue the Desktop Replacement Program to replace aging desktop equipment and include further investment in virtual desktop
    • In concert with the selected vendor, complete phase one of the Land Management System replacement;
    • Continue the implementation of the state-of-the-art Integrated Library System (ILS) that will support the diverse and complex needs of the Pasadena and Glendale libraries;
    • Continue planning the expansion of the City’s fiber optic network to connect to City facilities and generate revenue opportunities, as well as provide high speed broadband to underserved areas;
    • Replace the existing document imaging and records management system with an Enterprise Content Management System;
    • Implement online access to Section 8 Waitlist Applications and various permitting applications;
    • Continue ongoing implementation of Information Technology; Service Management strategies to streamline and improve service delivery to customers; and
    • Invest in organization and staff development programs to strengthen DoIT’s internal processes and commitment to our customers.

    Powered by projects like these, DoIT will continue to make improvements in service and effectiveness and recognize the increased potential for technological growth in the City.

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